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Concierge-Weekends Only in McKinney at The Village at Stonebridge Assisted Living

Date Posted: 1/2/2019

Job Snapshot

Job Description

The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff. Reports to: Business Office Director.

The essential duties and responsibilities described below are representative of those an employee encounters while performing the basic functions of the position.

1. Greet visitors seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment. 2. Responsible for assisting residents, family members, and guests with general requests. 3. Responsible for arranging for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour. 4. Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner. 5. Display knowledge of the services and programs and other pertinent information regarding the property. 6. Responsible for the mail meter, stamps, making copies, and other tasks related to office operations. 7. Process incoming mail. Sort, but not open, property mail and distribute mail to appropriate mailboxes. 8. Maintain reception area in a neat and orderly fashion. Ensure that reception desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available. 9. Perform clerical duties for property staff as directed by supervisor. 10. As requested, provide assistance in the dining room serving resident meals. 11. Be responsive to residents’ concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel. 12. Provide support to community’s marketing efforts through positive/friendly interaction during all property tours and telephone contact with the public, and as directed by a supervisor. 13. Communicate any observed or suspected resident change of condition to a supervisor immediately. 14. Maintain a safe and secure environment for all staff, residents and guests, following established safety standards. 15. Encourage teamwork through cooperative interactions with co-workers and other departments. 16. Support a positive and professional image through actions and dress. 17. Performs other duties consistent with the position as assigned by the Business Office Director or Executive Director.

Job Requirements

The Village at Stonebridge is an Equal Opportunity Employer.

Candidate must passed behavioral survey, background check, drug test and TB health screening. Must be able to add, subtract and multiply proficiently while having an understanding of issues and be able to process information for the purpose of giving and receiving feedback. Excellent communication skills, including active listening, are a must! Ability to speak, write and read English. Must be proficient in basic office equipment including personal computer for the purpose of accomplishing and maintaining a high level of job performance. Proficient in Office software - Word, Excel and PowerPoint a must. Excel test will be given for proficiency. Displays sincere compassion towards older adults. Demonstrates genuine concern for the physical and emotional needs of older people and their families. Minimum of two years of experience in a related position, preferably in long term care industry, is desired. Degree preferred but not necessary. High School completion required.

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